Support Policy Page

Cancellation Policy

Cancellation

Netehat retains unqualified right to cancel any order at its sole discretion prior to dispatch and for any reason which may include, but not limited to, the product being mispriced, out of stock, expired, defective, malfunctioned, and containing incorrect information or description arising out of technical or typographical error or for any other reason.

Refund

In case of any cancellations of any order(s) due to inevitable circumstances the paid amount would be refunded as the customers’ Netehat account firstly. Customer need to report an issue as refund category and should mention his/her desired refund type(i.e. bkash/bank) along with details (bkash personal number, bank account details)

If the customer cancels his/her order, then he/she will get refunded with his/her principal amount and will be disqualified for any kind of offers or cash back associated with the particular order.

The refund process may take up to 30 working days or more depending upon the payment service gateway provider’s clauses. The refund will be initiated within the same payment channel i.e. if the customer pays via bKash then the customer will be refunded through Bkash. The customer cannot be refunded via any other payment channels. But Netehat retains the right and has the right to consider/reconsider refund via another flexible channel(s) to make the refund system faster or to make it easier for the customer. 

The customer will not be eligible for any extra cash back/bonus against his principal amount in case of refunds. Netehat is not bound to pay any kind of service charge or cost for the refunded amount.